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Terms and Conditions

Welcome to DiamondNTheRuft. These terms and conditions outline the rules and regulations for using our website and services. By accessing or using our website, you agree to these terms. If you do not agree with these terms, please do not use our website or services.

1. Services

We provide hair-related products and services through our website. All products and services are subject to availability and may be withdrawn or modified without notice.

2. Financial Transactions

All prices listed on our website are subject to change without notice.

Payments must be made in full at the time of purchase unless otherwise stated.

We reserve the right to refuse or cancel any order if fraud or unauthorized use is suspected.


3. User Behavior

By using our website, you agree to:

Avoid engaging in unlawful, harmful, or abusive behavior, including hate speech, harassment, or spamming.

Respect our intellectual property and refrain from reproducing, distributing, or altering our content without prior consent.

Avoid promoting unauthorized third-party services or products on our website.


We reserve the right to disable any user account that violates these terms.

4. Copyright and Intellectual Property

All content on our website, including text, images, and designs, is owned by us or licensed to us and is protected by copyright laws.

You may not use our content for commercial purposes without explicit permission.

Attribution is required if you share or adapt any of our publicly available content for personal, non-commercial use.


5. Liability

We strive to ensure the accuracy of information on our website. However, we are not responsible for errors, inaccuracies, or omissions.

We are not liable for any damages or losses resulting from the use or inability to use our website, including temporary downtime.


6. Cancellations and Returns

Specific policies regarding order cancellations, refunds, and returns are outlined in our [Refund and Return Policy]. Please review this before making a purchase.


7. Modifications to Terms

We may update these terms at any time. Any changes will be posted on this page, and continued use of our website indicates your acceptance of the revised terms.

8. Contact Information

If you have any questions about these terms, please contact us at [your email address] or [your phone number].

By using our website and services, you agree to abide by these terms and conditions.

Return and Refund Policy

At DiamondnNTheRuft we take pride in the quality of our products and services. Due to the nature of our business and hygiene standards, all sales are final. Please read our policy carefully before making a purchase.

1. No Refunds

All sales are final. We do not offer refunds under any circumstances, except in the case of damaged or defective products as outlined below.


2. No Returns

Due to hygiene and safety concerns, we do not accept returns or exchanges for any reason, including dissatisfaction or change of mind.

This policy applies to all products, including hair extensions, wigs, and hair care items.


3. Damaged or Defective Items

If you receive a damaged or defective product, you must contact us within 48 hours of delivery.

To report a damaged or defective item:

1. Email diamondntheruft@gmail.com with your order number and clear photos of the damaged product and packaging.


2. Once the damage is verified, we will replace the item or issue store credit at our discretion.



No refunds will be issued for damaged or defective items.


4. Order Cancellations

Orders may be canceled within 1 hour of purchase if they have not been processed.

After this window, orders cannot be canceled or modified.


5. Non-Returnable Items

The following items are strictly non-returnable:

Opened, used, or tampered products.

Custom or personalized items (e.g., custom-colored wigs).

Clearance or sale items.


6. Shipping Errors

If you receive the wrong item due to an error on our part, contact us within 48 hours of delivery. We will arrange a replacement or provide store credit.

7. Contact Information

For questions or concerns about this policy, please contact us:

Email: andreawalker@diamondntheruft.com




By completing a purchase with DiamondnNTheRuft, you acknowledge and agree to this Refund and Return Policy.


 

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